Terms & Conditions Hoki311 – A Complete Guide for All Malaysian Members

1 Acceptance of Terms of Use

Welcome to hoki311. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and hoki311 ("Platform", "We"). By registering an account, logging in, or using any services provided by hoki311, you hereby acknowledge that you have read, understood, and agreed to be bound by all of the terms and conditions set out below.

If you do not agree with any part of these terms, you are not permitted to use the hoki311. Continued use of this platform after any amendments to these terms constitutes your acceptance of those changes.

These Terms and Conditions should be read together with the Privacy Policy us and page Responsible Gaming us, all of which together form the complete agreement between you and hoki311.

2 Member Eligibility

To register and use the platform hoki311, you must satisfy all of the following eligibility requirements without exception:

• Be at least 18 years at the time of registration. Hoki311 does not permit individuals under the age of 18 to use this platform in any capacity.
• Residing in or physically located in Malaysia while using the platform.
• Have full legal capacity to enter into binding agreements under Malaysian law.
• Not currently listed on any gambling exclusion register maintained by a relevant authority.
• Not registering on behalf of another person or any third party without written consent from hoki311.

hoki311 reserves the right to request proof of eligibility at any time and to temporarily suspend an account until verification is complete. Accounts found to be in breach of eligibility requirements will be terminated immediately without prior notice, and all balances will be subject to review.

3 Registration & Account Management

Each player is only permitted to hold one (1) active account at hoki311 at any one time. Registering multiple accounts — whether under the same name, a different name, or on different devices — is strictly prohibited and constitutes grounds for immediate account termination.

During registration, you are required to provide the following information accurately and honestly:

• Full name as per MyKad
• Valid MyKad number
• An active Malaysian mobile number for OTP verification
• An email address that you own and can access
• Actual date of birth

You are solely responsible for maintaining the confidentiality of your account password. hoki311 shall not be liable for any losses resulting from your failure to keep your password secure. If you suspect your account has been accessed without authorisation, contact our support team via live chat immediately.

Identity Verification (KYC — Know Your Customer) is required before your first withdrawal can be processed. You will need to submit photos of your MyKad (front and back) along with a selfie holding your MyKad. This process typically takes 15–30 minutes on working days.

4 Deposits & Payment Methods

All financial transactions at hoki311 operates in Malaysian Ringgit (RM). Our platform supports the following deposit methods, all of which are local Malaysian payment options:

• Touch 'n Go eWallet — Funds credited within seconds
• GrabPay — Instant deposits, zero transaction fees
• DuitNow — Real-time transfers via phone number or account number
• FPX (Financial Process Exchange) — Supports Maybank2u, CIMB Clicks, and all major Malaysian banks
• Boost — a popular digital wallet among Malaysian users
• ShopeePay — A payment method integrated within the Shopee ecosystem

The minimum deposit is RM 20 per transaction. No standard daily maximum deposit limit is set; however, specific limits may apply depending on your account verification level. All deposits must be made using a payment method registered in your own name — third-party deposits are not accepted.

If your deposit does not appear in your account within 10 minutes, please contact our support team with proof of transaction (a screenshot of your payment receipt). We will investigate and resolve the issue within 2 business hours.

5 Fund Withdrawal

Members who have completed the KYC process may make withdrawals at any time. Withdrawals are processed to the same payment method used for the deposit — this is standard policy to prevent money laundering.

Withdrawal limits and processing times are as follows:

• Minimum withdrawal: RM 50 per transaction
• Standard withdrawals (RM 50 – RM 10,000): Processed within 5–15 minutes for fully verified accounts
• Medium withdrawals (RM 10,001 – RM 50,000): Processed within up to 2 hours, with the possibility of additional verification
• Large withdrawals (exceeding RM 50,000): May take up to 24 hours and requires source of funds verification

hoki311 does not charge any processing fees on withdrawals. All winnings are paid out in full with no hidden deductions. However, your e-wallet provider or bank may apply their own charges, which are beyond our control.

hoki311 reserves the right to place withdrawals on hold while an investigation is conducted if suspicious activity is detected on an account. Members will be notified of any such hold via their registered email within 24 hours.

6 Bonuses, Promotions & Loyalty Programme

All bonuses and promotions offered by hoki311 are subject to specific conditions clearly stated in each offer. Rollover requirements are an industry standard and are not an attempt to restrict withdrawals — they are designed to ensure bonuses are used for gameplay, not simply withdrawn immediately.

General terms applicable to all hoki311 bonuses:

• Each bonus carries a rollover requirement expressed as a multiplier (e.g., 20x means you must wager the bonus amount twenty times before a withdrawal is permitted).
• Bonuses may only be claimed by players who meet the specific eligibility requirements of the respective offer.
• Each player is eligible for one Welcome Bonus only — this offer cannot be reclaimed using a new account.
• Bonuses cannot be transferred between accounts or to other players.
• Different games may contribute to rollover requirements at different rates — slots typically contribute 100%, while table games may contribute at a lower rate.
• Hoki311 reserves the right to void bonuses and any associated winnings if there is evidence of misuse, fraud, or any attempt to exploit our offers.

VIP Programme hoki311 rewards active players across five tiers: Bronze, Silver, Gold, Platinum, and Diamond. VIP programme benefits include weekly cashback, higher betting limits, birthday bonuses, and access to exclusive promotions. Tier upgrades and downgrades are reviewed monthly based on total betting activity.

7 Game Rules & Integrity

All games on hoki311 — including slots, live casino, poker, roulette, blackjack, progressive jackpots, and other table games — use RNG (Random Number Generator) technology that has been audited and certified by independent international bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party.

In the event of a technical failure or connection issue during a gaming session:

• If the bet has not been received by the server hoki311 before the disruption occurred, the bet will be considered void and the stake will be returned to your account balance.
• Once a bet has been accepted and recorded by the server, the game result recorded in our system is final.
• Game logs are comprehensively recorded and can be reviewed by our support team in the event of a dispute.

Any bug or error in the gaming software that results in abnormal gains does not void the rights of hoki311 to review and void the relevant winnings. We will always endeavour to resolve such cases in a manner that is fair to all parties.

8 Sports Betting & Football

The Football section at hoki311 offers betting on Malaysian Super League matches, EPL, UEFA Champions League, La Liga, Bundesliga, and over 500 other leagues worldwide. All bets are subject to the additional rules set out in this section.

• Accepted bets are final — once a bet has been confirmed and accepted by the hoki311 system, it cannot be cancelled by the player unless the Cash Out feature is activated and available for that bet.
• Match postponed before kick-off: All bets are voided and the full value is returned to the player's account.
• Match suspended after kick-off: A bet is considered valid if the match has lasted at least 90 minutes (or 45 minutes for half-time bets). For in-play bets, specific policies apply depending on the circumstances.
• Parlay/Accumulator: If one or more legs of a parlay are void, the parlay is recalculated using the remaining legs. A parlay with only one valid leg converts to a single bet.
• Odds: Hoki311 reserves the right to adjust odds at any time before a bet is accepted. The odds displayed at the point of bet confirmation are the odds that apply.

Players found to have exploited errors in odds — including obviously incorrect odds caused by data entry mistakes — may have the affected bets voided and winnings withheld. hoki311 will always endeavour to resolve such cases in a transparent and fair manner.

9 Prohibited Conduct

Platform usage hoki311 are subject to a strict code of conduct. The following activities are strictly prohibited and may result in immediate account termination, forfeiture of funds, and/or legal action:

• Identity fraud — registering an account using false information or another person's identity
• Duplicate accounts — owning or operating more than one active account on hoki311
• Money laundering — using the platform to transfer, conceal, or process funds derived from illegal activities
• Use of automated software (bots) — using any software, script, or tool that automates actions in games or betting
• Collusion — colluding unlawfully with other players to gain an unfair advantage in a game
• Bonus abuse — attempting to claim bonuses multiple times, using duplicate accounts to claim bonuses, or exploiting promotions in a manner contrary to their intended purpose
• Unauthorised chargebacks — filing a chargeback through your e-wallet provider or bank without valid grounds after using the funds to play

hoki311 employs sophisticated fraud detection systems and works with payment providers and industry bodies to identify and prevent fraudulent activity. All reports of suspicious activity will be investigated thoroughly.

10 Account Suspension & Termination

Termination by Member: You may close your account hoki311 your account at any time by contacting our support team. Prior to closure, all pending bets will be settled in accordance with the applicable rules. Any remaining balance (after satisfying the relevant rollover requirements) will be returned to you via the standard withdrawal method within 3 business days.

Termination by Hoki311: We reserve the right to suspend or terminate any member's account, with or without notice, for reasons including but not limited to:

• Breaching any of the terms and conditions set out in this document
• Confirmed involvement in fraudulent or illegal activities
• Providing false information during registration or identity verification
• Failure to comply with identity verification requests within the stipulated timeframe
• Upon direction from the relevant authorities

In the event of termination due to a breach, hoki311 reserves the right to hold account balances pending the outcome of an investigation. If a violation is established, the balance may be forfeited in full or in part depending on the severity and nature of the violation.

11 Liability Limits & Disclaimer

Platform hoki311 is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee that the service will always be uninterrupted, error-free, or fully secure from cyber threats.

hoki311 is not liable for:

• Financial losses arising from technical disruptions or server failures beyond our control
• Losses arising from a player's own negligence in maintaining their account security
• Losses related to bets placed based on inaccurate information from sources outside the platform hoki311
• Indirect, incidental, or consequential losses arising from the use of this platform

In any event, the maximum liability limit hoki311 to any member in respect of any claim is limited to the total amount deposited by that member in the 30 days prior to the claim. This does not apply to claims arising from gross negligence or wilful fraud by hoki311.

12 Term Amendments & Notices

hoki311 reserves the right to amend, update, or add to these Terms and Conditions at any time. Members will be notified of significant changes via their registered email and/or in-platform notifications at least 7 days before the amendments take effect, except in situations requiring immediate action (such as legal compliance requirements).

Continued use of the platform hoki311 after the amendment's effective date constitutes your acceptance of the revised terms. If you do not agree to the amendments, you have the right to close your account before the effective date and your balance will be returned in accordance with standard procedures.

The last updated date of this document is January 2026. Any questions regarding these terms may be directed to our support team via live chat or email at support@hoki311.click.