Updated: January 2026

 Official Documents

Privacy Policy Hoki311 – Data Protection for Malaysian Players

At hoki311, your privacy is more than a legal obligation — it is a genuine commitment to every Malaysian player who trusts this platform with their personal information. This policy clearly and transparently explains how we collect, use, store, and protect your data.

This document is written in plain language that anyone can understand — not filled with confusing legal or technical jargon. If you still have questions after reading, our support team hoki311 available to assist via in-platform live chat.

Register Free Terms & Conditions

Our Privacy Commitment

Encryption 256-bit SSL for all data
No data sales to third parties
Complying with Malaysia PDPA
Standards PCI DSS Level 1
Your right to access & delete your data
Player funds held in segregated accounts

Six Pillars of Data Protection at Hoki311

This goes beyond technical compliance — it is how we ensure every player hoki311 play with complete peace of mind.

Highest-Level Encryption

All communications between your device and our servers hoki311 is encrypted using 256-bit SSL — the same standard used by leading banking institutions worldwide. This means no one can read or intercept your data in transit, including your login credentials, personal information, and transaction records.

You're in Control of Your Data

As a player hoki311, you have the full right to access, correct, or request deletion of your personal data at any time. This is not merely a promise — it is your right under Malaysia's Personal Data Protection Act (PDPA), and we uphold it without question.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, role-based access controls, and continuous activity auditing. Only hoki311 who require access for authorised operational purposes only can view your data — and every instance of access is logged and monitored.

No Data Sales or Rentals

hoki311 has never sold, rented, or disclosed your personal information to advertisers, data brokers, or any third party for commercial purposes, and never will. Your data is used solely to operate your account, process transactions, and improve your gaming experience on this platform.

PDPA & PCI DSS Compliance

Platform hoki311 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adheres to PCI DSS Level 1 standards for payment data security. This means your data is managed under the most stringent legal and technical frameworks in the industry.

Immediate Breach Notification

In the unlikely event that a security breach occurs involving your data, hoki311 committed to notifying you via your registered email within 72 hours — in line with international data protection industry best practices. Transparency is one of our core values.

Content
1. Introduction 2. Data We Collect 3. How We Use Your Data 4. Data Sharing 5. Data Security 6. Your Rights 7. Cookies & Technology 8. Data Retention 9. Children's Privacy 10. Policy Amendments 11. Contact Us

1 Introduction & Scope of This Policy

This Privacy Policy is published by hoki311 and applies to all users who access or use our platform at hoki311.click — including registered members, unregistered visitors, and anyone who interacts with any of the services we offer.

We recognise that trust is the foundation of the relationship between hoki311 and every Malaysian player using this platform. Whether you're betting on a Malaysia Super League match over the weekend, playing live blackjack late at night, or trying your luck on progressive jackpot slots — every time you interact with hoki311, you are entrusting us with some of your personal information. We take that trust seriously.

This policy explains:

  • The types of personal data we collect and how we collect it
  • How we use your data
  • Who we share your data with (if anyone)
  • How we protect your data from unauthorised access
  • Your rights as a data subject under Malaysian law
  • How to contact us for privacy-related enquiries
 Legal Basis: This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). By registering and using the platform hoki311, you consent to the processing of your personal data as described in this policy.

2 Personal Data We Collect

hoki311 only collects data necessary to deliver platform services in a safe, efficient, and legally compliant manner. We do not collect excessive or irrelevant data beyond what is required to operate the platform.

Data you provide directly:

  • Registration information: Full name (as per MyKad), MyKad number, date of birth, email address, Malaysian phone number
  • Identity verification documents (KYC): MyKad image (front and back), selfie holding MyKad, proof of current address
  • Payment information: Digital wallet account number (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) or FPX bank account details for ownership verification purposes — we do not store your wallet password or PIN
  • Support communication: Live chat conversation records, emails, and any information you share with our support team

Automatically collected data:

  • Technical data: IP address, browser type and version, operating system, screen resolution, device name
  • Usage data: Pages visited, session duration, games played, betting logs, transaction history, clicks and in-platform interactions
  • General location data: Country and city location based on IP address for geographical eligibility verification — we do not track your device's GPS location
  • Cookies and similar technologies: Information collected through cookies, web pixels, and browser local storage (see Section 7 for more details)
Data Type Example Primary Purpose
Identity Name, MyKad, date of birth KYC Verification
Contact Email, phone number Account Communications
Financial Wallet ID, transaction records Payment Processing
Technical IP, browser, OS Platform Security
Use of Game history, bet logs Compliance & Audit

3 How We Use Your Data

hoki311 uses your personal data for the following purposes only. We do not use your data for any other purpose without first obtaining your additional consent:

  • Account management and verification: Processing your registration, verifying your identity through the KYC process, and managing your account overall
  • Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay, and managing withdrawal of winnings to your account
  • Provision of gaming services: Enables you to play slots, Live Casino, blackjack, roulette, football, jackpots, Poker, and all other games available on the platform hoki311
  • Security and fraud prevention: Detecting and preventing fraudulent activity, duplicate accounts, money laundering, and platform abuse
  • Legal compliance: Fulfil reporting obligations under anti-money laundering (AMLA) laws, PDPA, and applicable regulatory requirements
  • Customer support: Processing and resolving enquiries, complaints, and support requests submitted to our customer support team
  • Platform improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the platform's design, performance, and user experience hoki311
  • Promotional communications: Sending information about bonuses, promotions, and new offers — you may opt out of promotional communications at any time via your account settings or by contacting us
  • Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and taking appropriate protective action when necessary
 Data Minimisation Principle: hoki311 practises data minimisation — we only collect and process data that is strictly necessary for the stated purposes. We do not collect data simply because it might be useful in the future.

4 Sharing Your Data with Third Parties

hoki311 does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. This is an absolute commitment with no exceptions.

However, there are limited situations where we need to share certain data with specific parties in order to operate the platform safely and in accordance with the law:

  • Payment service providers: Payment gateways that process your deposits and withdrawals (such as FPX providers and digital wallet gateways) receive only the minimum data necessary to complete a transaction. These providers are bound by strict confidentiality agreements and PCI DSS standards.
  • Game providers: Gaming companies that supply games on the platform hoki311 (such as slots and Live Casino providers) may receive your player ID and session data to facilitate gameplay. They do not receive your full identity information.
  • Technology service providers: Companies that assist us in managing technical infrastructure, cybersecurity, platform analytics, and customer support tools. All such providers are bound by strict data processing agreements.
  • Relevant authorities: We will disclose your data to Malaysian authorities (such as the police or courts) if required by law or a valid court order. We will notify you of any such disclosure unless we are legally prohibited from doing so.
  • In the event of a business acquisition: If hoki311 involved in a merger, acquisition, or asset sale, player data may be transferred to the new party — however, that party will be bound by privacy standards equivalent to or stricter than our own. You will be notified before any such transfer takes place.

In all instances of data sharing outlined above, we ensure that only the minimum necessary data is shared, and all receiving parties are contractually bound to protect your data to a standard consistent with hoki311.

5 Data Security Measures

hoki311 continuously invests in security infrastructure to ensure your data remains protected at all times. This goes beyond compliance — it is a core business priority, because player trust is the most valuable asset we have.

Technical measures we have in place:

  • 256-bit SSL/TLS Encryption: All communication between your browser and the platform hoki311 fully encrypted. The padlock icon in your browser's address bar confirms this protection is active.
  • PCI DSS Level 1 Standards: The highest security standard for payment data — ensuring your financial transaction details are protected to the same specifications used by leading financial institutions worldwide.
  • Two-factor authentication (2FA): Available to all accounts. We recommend all members hoki311 enable 2FA for an additional layer of protection against unauthorised access.
  • Multi-layered firewall: Perimeter protection systems that block unauthorised access to our servers and databases.
  • 24/7 Monitoring: Our cybersecurity team monitors platform activity around the clock to detect anomalies, intrusion attempts, or suspicious behaviour.
  • Regular security audits: Penetration testing and independent security audits are conducted on a regular basis to identify and address any vulnerabilities before they can be exploited.

Organisational measures:

  • Role-based access control — staff can only access the data required to carry out their specific duties
  • Mandatory data security training for all staff
  • Binding confidentiality agreements for all staff and contractors
  • Tested incident response procedures for handling security breaches
 Shared Responsibility: While we take every reasonable measure to protect your data, the security of your account also depends on you. Never share your password with anyone, use a strong and unique password, and enable 2FA for maximum account protection. hoki311 you.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our policy hoki311, you hold the following rights in relation to your personal data. We respect these rights and make it straightforward for you to exercise them.

Right of Access

You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.

Right to Rectification

If any of your data is inaccurate or out of date, you have the right to request an immediate correction through your account settings or by contacting customer support.

Right to Erasure

You may request deletion of your personal data upon account closure, subject to any legal data retention obligations (e.g., financial records for 5 years).

Right to Restrict Processing

You may request that we restrict how we process your data in certain circumstances — for example, while you are disputing the accuracy of your data.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format (CSV or JSON) for transfer to another platform should you choose to do so.

Right to Object

You may object to the processing of your data for direct marketing at any time. We will stop all promotional communications within 48 hours of receiving your request.

To exercise any of the above rights, contact us via in-platform live chat hoki311 or send an email to support@hoki311.click with the subject line "Personal Data Rights Request". Please include your account number and the type of request. We will verify your identity before processing your request to ensure the security of your account.

7 Cookies & Tracking Technologies

Platform hoki311 uses cookies and similar technologies to ensure the platform functions correctly, enhance the user experience, and understand how the platform is used. Below are the types of cookies we use:

Session Cookies
Mandatory
Maintains your login state for the duration of your active session. Automatically deleted when you close your browser. Without this cookie, you will not be able to stay logged in while browsing the platform.
Authentication Cookies
Mandatory
Verifies your identity and ensures session security. Used to prevent CSRF attacks and unauthorised access to your account at hoki311.
Preference Cookies
Functional
Saves your personal preferences such as language, display theme, and game settings so you don't have to reconfigure them every time you log in to hoki311.
Analytics Cookies
Analytics
Collects aggregated and anonymised usage data (pages visited, time spent on platform, buttons clicked) to help us improve the design and functionality of the hoki311 platform.
Security Cookies
Mandatory
Helps identify suspicious activity and protects the platform against bots, brute force attacks, and automated fraud attempts targeting player accounts.

You can manage cookie settings through your browser. However, disabling essential cookies may affect core platform functionality hoki311 including the ability to log in. We recommend keeping essential cookies enabled for the best gaming experience.

hoki311 does not use third-party cookies for advertising or cross-site tracking purposes. We do not share your browsing behaviour data with advertising networks.

8 Data Retention & Deletion

hoki311 retains your personal data only for as long as necessary — no longer than required for the original purpose of collection or to fulfil relevant legal obligations.

Standard retention period:

  • Active account data: Retained for as long as your account remains active at hoki311 and for a period of 2 years after your last session
  • Financial transaction records: Minimum 7 years from the transaction date, as required under Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act (AMLA)
  • Game logs: 5 years from the date of gameplay, for audit and dispute resolution purposes
  • Customer support communication records: 3 years from the date of last communication
  • KYC documents: For the duration of active account status and 5 years after account closure, in accordance with compliance requirements
  • Aggregated analytics data: Retained indefinitely as it contains no personally identifiable information

Once the relevant retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures. Deletion is carried out using methods that ensure the data cannot be recovered.

 Account Closure: When you close your account hoki311, your data is not deleted immediately — this is due to the legal retention obligations mentioned above. However, your data will not be used for any marketing or operational purposes after your account is closed.

9 Children's Privacy & Minor Protection

Platform hoki311 is restricted to individuals aged 18 years and above without exception. We do not permit, accept, or tolerate the use of the platform by anyone under the age of 18 in any capacity.

We do not knowingly collect any personal data from children or individuals under the age of 18. Every registration process includes age verification and identity verification (KYC) requirements, which incorporate MyKad checks to confirm the applicant's date of birth.

If hoki311 learns that we have inadvertently collected personal data from someone under the age of 18, we will take immediate action to delete that data, close the account in question, and refund any deposited funds. We treat the protection of minors as an absolute, non-negotiable priority.

If you believe that someone under the age of 18 has registered or is using the platform hoki311, please contact us immediately at support@hoki311.click with the relevant information. We will investigate and take prompt action.

10 Amendments to This Privacy Policy

hoki311 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we protect your information.

When we make significant changes to this policy, we will:

  • Updating the "Last Updated" date at the top of this page
  • Sending email notifications to all registered members hoki311 at least 14 days before the amendment takes effect
  • Displaying a clear notice on the platform the next time you log in

Continued use of the platform hoki311 after the amendment's effective date will be considered as your acceptance of the revised policy. If you disagree with any amendment, you have the right to close your account before it takes effect.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. The latest version of the Privacy Policy is always available on this page.

This Privacy Policy is effective from January 2026.

11 Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding your privacy and personal data protection at hoki311, there are several ways to reach us:

  • In-platform live chat: The fastest option — available 24 hours a day, 7 days a week. Include "Privacy Inquiry" in your first message so it gets routed to the appropriate staff.
  • Email: support@hoki311.click with the subject line "Privacy Policy / Data Protection". We aim to respond within 2 business days.

For formal data subject rights requests (access, correction, deletion), please include your account number and the specific type of request. We may need to verify your identity before processing the request to ensure your account security is not compromised.

We value all feedback regarding how we handle your personal data. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

 Response Time: We aim to acknowledge all privacy-related requests within 24 hours and resolve them within 14 business days. For more complex cases, we will inform you within that 14-day period if additional time is required.

FAQ — hoki311 Privacy Policy

The most frequently asked questions by players about how hoki311 manage their personal data.

hoki311 only discloses data to authorities when required to do so under Malaysian law — for example, pursuant to a valid court order, a formal request under AMLA, or a legitimate request from a law enforcement agency. We do not voluntarily disclose data to any authority without a sound legal basis. Where we are required to disclose your data, we will endeavour to notify you in advance unless prohibited from doing so by a court order or applicable law.

Yes, you may request the deletion of your data. However, full deletion requests may not always be fulfilled in certain circumstances — particularly for financial records and transactions that must be retained for a minimum of 7 years under Malaysia's AMLA legal requirements. For data not subject to legal retention obligations, we will process deletion requests within 30 days. Submit a formal request to support@hoki311.click with the subject line "Data Deletion Request" and include your account number.

In the event of a business acquisition or merger, we are committed to notifying all hoki311 members at least 30 days before any data transfer to a new entity. The receiving party will be required to uphold data protection standards equal to or higher than those in hoki311's current privacy policy. You will be given the option to close your account and request deletion of your data before the transfer takes place if you are uncomfortable with the new arrangement. In the event of a full business closure, data will be securely deleted in accordance with established procedures, after all legal retention obligations have been met.

hoki311 uses automated systems for specific purposes such as fraud detection, anti-money laundering monitoring, and responsible gaming oversight. These systems may automatically flag accounts for further review; however, significant decisions such as account termination or non-standard withdrawal holds always involve a human review before any action is taken. You have the right to request an explanation regarding any decision made about your account that may involve automated processing.

All communications between your device and the hoki311 platform are encrypted with 256-bit SSL — meaning even if you're on a public WiFi network (such as at a café, shopping mall, or airport), anyone intercepting that connection cannot read the data transmitted between you and hoki311. Encrypted data appears as random, meaningless text to anyone without the decryption key, which is held exclusively by hoki311's servers. That said, for maximum security, we still recommend using a private internet connection or a trusted VPN when accessing your hoki311 account.

No — hoki311 does not access or store your device's GPS location data. We only use your IP address to determine your general location (country and city) for geographic eligibility verification and security purposes. This is standard industry practice and does not involve precise location tracking or monitoring of your movements. The hoki311 platform will never request access to your device's location services through your browser or app.

Related Documents to Read Alongside This Policy

This Privacy Policy forms part of the user protection framework at hoki311 more broadly. For a full understanding of your rights and responsibilities as a platform user, please also read the Terms & Conditions ours that governs overall platform usage, as well as the Responsible Gaming ours that outlines the self-protection features available to players.

 Privacy & Responsible Gaming – Two Sides of One Commitment

At hoki311, your data protection and your wellbeing go hand in hand. We use your gaming data — in a private and protected manner — to identify patterns that may indicate problem gambling, and we respond with protective tools rather than punitive measures. Deposit limits, session time limits, and self-exclusion can all be activated from your account settings.

Platform hoki311 is for individuals aged 18 and above only. If you or someone you know needs help with problem gambling, do not hesitate to contact our support team or visit our Responsible Gaming us for available support resources.

Deposit Limit
Time Limit
Hanging
18+ Only

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